We often receive inquiries about whether we can create surprise orders as gifts for loved ones. Since our garments are custom-made and require specific measurements that we can only obtain with the individual’s consent, we recommend purchasing a HUEY LAM gift card instead. This allows your loved ones to choose their perfect fit. Click the underlined HUEY LAM gift card to be brought to the page.
What is your shipping policy?
We offer a standard shipping fee of $35.00 for deliveries within Canada and $55.00 for shipments to the United States for any purchases below $350. For further details, please consult our Shipping Policy page.
What is your return policy?
Due to the personalized nature of our products, we do not accept returns or offer refunds.
If you experience any issues related to quality, please contact us directly. We are committed to assisting you and ensuring your satisfaction.
Do you offer international shipping?
At this time, we only offer shipping within Canada and The United States. We apologize for any inconvenience.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, Debt and America Express.
How do I track my order?
We will confirm your purchase via email shortly and keep you updated on your order status. Once your package arrives in Canada, you’ll receive further notifications.
For our customers in the USA, we will ship your order through the Postal service to ensure timely delivery.
Can I cancel my order?
Please note that orders can only be canceled within 3 business days of purchase. After this period, we begin processing and creating your custom items, which makes cancellations no longer possible.
If you wish to cancel your order, please contact us as soon as possible within the 3-day window. We appreciate your understanding and look forward to serving you!
How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.
Life Time Alterations?
At our company, we believe in providing lasting value to our customers. That’s why we’re thrilled to offer a lifetime guarantee of 50% off all alterations on our clothing if your located in Calgary. Whether it’s a simple hem or a more intricate adjustment, you can trust that we’re here to ensure your garments fit perfectly for years to come. Shop with us and enjoy the peace of mind that comes with this exclusive offer!